Contents Email Messaging Index

Browse Email Screen

About the Browse Email Screen

The Browse Email screen is your main view into the Email application.

The Browse Email screen lists all your emails, grouped into folders, ordered by date. (Read more about ordering this list in Compose Email Screen.)

On the Browse Email screen, you'll see the "system folders"-- Inbox, Saved, Sent, Drafts, Junk, and Trash -- plus all the folders you have created to organize your emails, identified by a folder-type icon:

To the right of the folder name, if it has unread messages, the number of unread messages is shown in parentheses.

Individual emails are grouped in collapsible folder lists. To open (expand) a folder's list of emails, scroll to highlight the folder name, then press the wheel. To collapse the list, press again. Press again to expand, etc.

To open an individual email, scroll to highlight the email, then press the wheel. To learn more about reading your email, read Read Email Screen. To learn about adding folders, read About System Folders.

To the left of items in the Browse Email screen, there could be an icon that indicates the status of a message. To interpret these icons, as well as understand the folder icons, read Icon Legend.

Tips:

Icon Legend

From the Browse Email screen, in the title bar you'll always see how full your mailbox is, by percentage and megabyte (MB).

Icons shown the to left of each folder name or email message tell you their status. Plus, all unread messages are shown in bold. Here's what the icons mean:

You have replied to this message.

You forwarded this message.

This email has an attachment.

There was an error when sending this email. A few errors include: the message was not sent at all, the message was sent but could not be saved to the Sent folder because you reached your mailbox quota, the message was sent but without the forwarded attachment because the original message no longer exists, and so on. You will only see this status indicator next to messages in the Sent folder.

This email is waiting to be sent. You will see this status indicator next to messages in the Sent and Drafts folders.

This email is being sent. You will see this status indicator next to messages in the Sent and Drafts folders.

Icons identifying the Inbox folder, with contents collapsed/expanded.

Icons identifying the Sent folder, with contents collapsed/expanded.

Icons identifying the Saved folder, with contents collapsed/expanded.

Icons identifying the Drafts folder, with contents collapsed/expanded.

Icons identifying a user-defined folder, with contents collapsed/expanded.

Icons identifying the Junk folder, with contents collapsed/expanded.

Icons identifying the Trash folder, with contents collapsed/expanded.

Keyboard Shortcuts

While using the Email application, you can use keyboard shortcuts to select options from the following Email menus:

Each menu's shortcuts are listed in the tables below.

Browse Email Menu Shortcuts (with message highlighted) and Read Email

New message

N

Reply

R

Reply All

L

Forward

J

Add to Address Book

@

Move

O

Discard

Check for new email

U

Mark read/unread in folder

K

Jump to previous folder

Jump to next folder

More options in Email Read page:

Next

Previous

Open next/previous unread message


Browse Email Menu Shortcuts (with folder highlighted)

New message

N

Rename folder

E

Discard messages in folder

Permanently discard all messages in folder

Mark all messages in folder as read

K

Compose Menu Shortcuts

Send

M

Save as draft

Add CC

G

Add BCC

H

Attach photo

P

Edit text context menu

Cut

X

Copy

C

Paste

V

Select All

A

Insert Special Character

Undo

Z

Redo

Z

Discard message

,

Settings Shortcuts

Done

Cancel

Settings > Accounts Menu Shortcuts

Done

New account

N

Discard

Cancel

,

About System Folders

The Email application uses the following "system" folders: Inbox, Saved, Drafts, Sent, Junk, and Trash.

You cannot discard or edit the names of the system folders (Inbox, Saved, Sent, Drafts, Junk, and Trash), but you can name the folders you create. Here's a little more information about each system folder:

Create an Email Folder

You can create up to 50 folders in which to store and organize your email messages, in addition to the 6 system folders (Inbox, Saved, Draft, Sent, Junk, and Trash).

To create a new folder:

  1. On the Browse Email screen, scroll to highlight any folder.

  2. Press Menu then select New Folder. The New Folder dialog box appears.

  3. Type the name of your new folder, then press Done .
    Note: You cannot use special characters in folder names, except for the underscore (_) and dash (-).

Your new folder will now appear on the Browse Email screen and is ready to hold messages.

Edit an Existing Email Folder Name

Note: You cannot edit the Inbox, Saved, Sent, Drafts, Junk, or Trash folders' names as they are system folders.

To edit any other folder name, do the following while in the Email application:

  1. On the Browse Email screen, scroll to highlight the folder whose name you want to edit.

  2. Press Menu then select Rename [ E]. The Edit Folder dialog box appears with the text cursor in the Name field, ready for editing.

    Note: If you rename a folder that is used to save mail from an external account, the Email Folder field on that Accounts screen will update automatically to the new folder name.

  3. Make your edit to the name, then press Done . Remember, you cannot use special characters in folder names, except for the underscore (_) and dash (-).

Discard an Existing Email Folder and Message Contents

You cannot discard the Inbox, Saved, Sent, Drafts, Junk, or Trash folders as they are "system" folders. To discard any other folder (and its contents), do the following while in the Email application:

  1. On the Browse Email screen, scroll to highlight the folder (including contents) you want to discard.

  2. Press Menu then select Discard Folder.

  3. A confirmation dialog box appears, asking if you want to discard the folder. Select Discard Folder & Messages to confirm the deletion, or press Back to keep the folder.

Sort Email Messages

You can decide how you want messages to be sorted on the Browse Email screen. Note that the sort you select applies to all folders.

  1. From the Browse Email screen, press Menu then select Sort to open the submenu.

    By default, messages are sorted by Date, newer at top.

  2. If you want to change this default sort behavior, scroll to highlight the sort you prefer, then press the wheel.

Move Messages to Folders

You can move messages to different folders by doing the following while in the Email application:

  1. From the Browse Email screen, scroll to highlight the folder that holds the email you want to move, then press the wheel to expand its contents.

  2. Scroll to highlight the message you want to move.

  3. Press Menu then select Move [ O] to open the submenu containing a list of the folders to which you can move the message.

  4. Scroll to highlight the folder into which you want to move the message, then press the wheel. The message moves.

Discard an Email Message

  1. From the Browse Email screen, scroll to highlight the message you want to discard. Open the message if you wish by pressing the wheel.

  2. Press Menu then Cancel .

  3. The message is moved to the Trash folder.

  4. If you want to discard a message while you're composing it, press Cancel twice [ ]. Note that cancelled "draft" messages are not saved to the Trash.

Discard all Messages in a Folder

  1. From the Browse Email screen, scroll to highlight the folder that holds the messages you want to discard.

  2. Press Menu then select Discard Messages [ ].

  3. You will receive a confirmation message, asking if you want to move all the messages in the folder to the Trash. Select Discard to proceed; select Back if you want to keep the messages in the folder after all.

Restore a Discarded Message

  1. From the Browse Email screen, scroll to highlight the Trash folder, then press the wheel to expand its contents.

  2. Scroll to highlight the message you want to restore.

  3. Press Menu then select Move [ O]. The Move Message to Folder dialog box appears.

  4. Scroll to highlight the folder to which you want to restore the message, then press the wheel.

Empty the Trash

  1. From the Browse Email screen, press Menu then select Empty Trash.

  2. A confirmation dialog box appears. Select Empty Trash to discard the messages in the Trash (permanently); select Back to keep your messages in the Trash.

About Mailbox Space Limitations

Your email mailbox size is determined by your wireless operator. You can see how full your mailbox is by checking the Email title bar.

Once you near your storage space limit, you will receive a warning and recommendation that you discard some messages and empty your Trash. If your mailbox is over 75% full, you'll be alerted to this fact on the Email splash screen.

A more efficient way to handle your space limitation is to have the system automatically remove messages from your mailbox by setting preferences. This is all described in Automatic Message Management.

If your mailbox is full, new incoming messages will "bounce", which means they will be returned to the sender. Note that you will not be notified when a message bounces.

An individual email message that you send from your device or Desktop Interface can be no larger than 3 MB, including attachments. Note that of this 3 MB, only 2 MB can be attachments.

Read Email Screen

About the Read Email Screen

To view a list of all your email messages, use the Browse Email screen. You can get to this screen via the Jump screen after selecting Email. If you are already in one of the Email screens, press Done until the Browse Email screen appears.

Read an Email Message

To open an individual email for reading, do the following while in the Email application:

  1. From the Browse Email screen, make sure the folder in which you've stored the email is shown in expanded view. (Scroll to highlight the folder name, then press the wheel to expand/collapse the emails contained in the folder.)

  2. Scroll to highlight the message you want to read, then press the wheel to open it. Your email contents display in the screen.

  3. To dismiss the email and return to the Browse Email screen, press Done .

Open an Attachment

You know an email has an attachment if there is a paperclip icon ( ) just to the left of the message, as displayed in the Browse Email screen. Attachments that are supported include other emails and files of the following formats:

To open a supported attachment, first open the email, then use the wheel to scroll to the bottom of the email message where the attachment will appear.

Use Embedded Links

If an email message contains a phone number, email or Web address, you will be able to call that number, send a message to that address, go to that Web page, add the information to your Address Book, or copy the link by using the context menu:

  1. From the Browse Email screen, highlight then select the message to open it for reading.

  2. If an email message contains either a phone number, email address, or Web address (or all), the information will appear as "live" (underlined) links in the message body.

  3. To act on any of these links, highlight the link then press and hold the wheel to open the context menu. You can also press Menu then select Links [ ] to open the context menu. To take the default action on any link, simply press the wheel.

  4. With a phone number highlighted, you can call the number, send a text or MMS message to the number, add the number to your Address Book, or copy the number.

  5. With an email address selected, you can send a message to that address via email or MMS, add the number to your Address Book, or copy the address.

  6. With a Web site URL selected, you can go to the URL, send the URL (via email, text, or MMS message), add the URL to your bookmarks, or copy the URL.

Add a vCard Email Attachment to Your Address Book

If you receive a message with a vCard as an attachment, you can import that information into your Address Book:

  1. Open a message that contains a vCard attachment.

  2. Scroll down to the bottom of the message where the vCard is displayed, and select Import.

  3. The contact information contained in the vCard is imported to your Address Book. Note that if you already have a contact by this name, the information will be duplicated.

For instructions on sending a contact's vCard via an email message, read Send Contact Information (vCard) via Text or Email Message.

Play Audio File Attachments

If you receive a message containing an audio file that is a .midi, .wav, .aiff, or .rmf format and 100K or less in size, you will be able to play the attachment:

  1. Open a message that contains an audio attachment of one of the supported types.

  2. Scroll down to the bottom of the message where the attachment is displayed.

  3. Select Play to listen to the ringtone. If supported, select Add to Ringtones to save it to your device. You will be able to assign the ringtone as a notification or alert by selecting it from the "Imported" ringtone category.

Change the Status of an Email to Read/Unread

When you have an unread email message, it is listed on the Email splash screen, and it is shown in bold on the Browse Email screen. Once you've read the message, it disappears from the splash screen and appears in regular type on the Browse Email screen. There may be times when you want to mark a read message as unread, and vice versa. You can do this from either the Browse Email screen or the Email Read screen:

To mark all messages in a folder as read/unread, highlight the folder name in the Browse Email screen, then press Menu K.

Tip: To scroll quickly between unread messages on the Read Message screen, hold the SHIFT key while pressing the D-pad up or down.

Add Email Senders to Your Address Book

If you receive an email message from an individual you would like to include as a contact in the Address Book, do the following while in the Email application:

  1. From the Browse Email screen, scroll to highlight the message whose sender you want to add as a contact. Open the message if you wish by pressing the wheel.

  2. Press Menu then select Add to Address Book [ @].

  3. The Add to Address Book dialog box opens with the new contact's name and email address added.

  4. Complete the information, then select Add .

Read more about editing contact information in the Address Book application in Address Book.

Note: If you add a sender that is already listed as a contact in your Address Book, you will create a duplicate entry for that contact.

Compose Email Screen

Compose a New Message

  1. Compose your message:

  2. To send your message, scroll to highlight the Send button, then press the wheel. Or you can open the Compose screen menu then select Send [ M].

  3. To discard your message, press Cancel , then Cancel again on the confirmation screen.

Note about attachments: You cannot attach files to emails you compose on your device (except for photos), but you can forward emails with attachments. Read more in Open an Attachment and Send Photos from Your Gallery.

Save an Email Message as a Draft

If you are composing an email message and want to save it so you can resume composing or sending at a later time, save your message in the Drafts folder:

  1. With the message you're composing on the screen, simply press Done . (You can also press Menu and select Safe as Draft.)

  2. The message is saved to the Drafts folder.

  3. To reopen a draft message, from the Browse Email screen scroll to highlight the draft message you want to open, then press the wheel. The message reopens in the Compose screen for editing.

Note: Be sure to Save as Draft after each edit, or you'll lose your edits.

Reply to an Email Message

To reply to an email message, do the following while in the Email application:

  1. From the Browse Email screen, scroll to highlight the message to which you want to reply. Open the message if you wish by pressing the wheel.

  2. Press Menu then select either:

  3. Reply [ R] to address your reply only to the individual who sent you the message.

  4. Reply All [ L] to address your reply to the sender and all individuals copied on the message.

  5. The Reply screen opens with the To: field filled in according to the menu option you selected. The original message is appended to the end of the message only if you have selected the Setting, "Include original message in reply." Read more in Include Original Message in Your Replies.

  6. Finish composing your email and then select Send [ M] when ready.

Forward an Email Message

To forward an email message to one or more addresses, do the following while in the Email application:

  1. From the Browse Email screen, scroll to highlight the message you want to forward. Open the message if you wish by pressing the wheel.

  2. Press Menu then select Forward [ J].

  3. The Forward screen opens, with a new message ready for you to address. The forwarded message, including any attachments, is appended to the end of the new message.

  4. Finish composing your message and then select Send [ M] when ready.

Resend the Same Email Messages to Different Recipients

  1. In Email > Settings, make sure you've checked the box labeled Save outgoing messages to Sent folder.

  2. Compose your first message, then send it.

  3. Expand the Sent folder and scroll to highlight the message you want to resend.

  4. Press Menu then select Resend.

  5. The email opens for editing. You can modify the To field (or any other field) at this point. Send when finished.

  6. You can resend this (or the first) message again by repeating these steps.

Add Email Recipients to the Address Book

If you compose an email and want to add any of the recipients to your Address Book, do the following while in the Email application:

  1. From the Browse Email screen, press Menu then select New Message [ N].

  2. Compose the new message at least to the point where you have listed the recipients.

  3. With your text cursor in the To: field, press Menu then select Add to Address Book [ @]. The Add to Address Book dialog box opens.

  4. If you have only one email recipient, the dialog box shown in Add Email Senders to Your Address Book appears. Complete the information you want to include in the contact information, then press Add .

  5. If you have more than one email recipient, the Add (multiple) contact dialog box appears.

  6. If you want to provide more complete information for the added recipient(s), go to the Address Book application to edit the contact information. Read more in Edit a Contact.

Note: If you add an entry that is already listed as a contact in your Address Book, you will create a duplicate entry for that contact.

Send a Photo

To send a photo you've taken with your device via an email message, do the following while in the Email application:

  1. From the Browse Email screen, press Menu then select New Message [ N]. The Compose screen appears.

  2. Complete the To, Subject, and Message fields.

  3. Press Menu then select Attach > Photo [ P] to open your Photo Gallery. Rotate the wheel to highlight, then press the wheel to select a photo to send. You can select multiple photos. All selected photos have check marks.

  4. When you've finished selecting photos, open the menu and select Attach Checked.

  5. Your message returns to the screen, including attached photos.

  6. Select Send [ M] when you're ready.

Send a vCard

To send one of your contact's information as a vCard attachment, do the following:

  1. From the Browse Email screen, press Menu then select New Message [ N]. The Compose screen appears.

  2. Complete the To, Subject, and Message fields.

  3. Press Menu then select Attach > vCard. A list of all your Address Book contacts opens.

  4. Scroll to highlight the contact whose information you want to send, then press the wheel to select it. You are returned to your Compose screen.

  5. You can either attach more vCards or send your message by selecting Send [ M].

Send a Sound

To send one of your ringtones, do the following. Note that the ringtone you send can be no more than 16 seconds in length.

  1. From the Browse Email screen, press Menu then select New Message [ N]. The Compose screen appears.

  2. Complete the To, Subject, and Message fields.

  3. Press Menu then select Attach > Sound. The ringtone submenus open.

  4. Scroll to highlight the ringtone you want to send, then press the wheel to select it. You are returned to your Compose screen.

  5. You can either attach more vCards or send your message by selecting Send [ M].

Email Settings Screens

Show Message Size/Count

By default, for each message, the Browse Email screen displays message sender, title, and date. If you want to see more information (how many messages you have in each folder, and how large each message is) then do the following while in the Email application:

  1. From the Browse Email screen, press Menu then select Settings > General. The General Settings screen appears.

  2. Look for the General group box.

    Check the Show message count/size in folder view box to turn on the feature. Clear the check box to turn off the feature.

  3. Press Done to save your setting and return to the Browse Email screen. With this feature turned on, you will see additional information that displays in the far right columns on the Browse Email screen.

Include Original Message in Your Replies

If you want to include the sender's original message text in your reply to that message, then do the following:

  1. From the Browse Email screen, press Menu then select Settings > General. The General Settings screen appears.

  2. In the General group box, select the Include original message in reply check box. Clear the check box to turn off the feature.

  3. Press Done to save your setting and return to the Browse Email screen.

Set Email Ringtones

You can select if and how your device lets you know (or "notifies" you) when a new email message has arrived. If you turn on notifications (explained below), you will receive a balloon notification in the title bar and a ringtone will play when you receive a new message.

To turn on new message notification and to select a ringtone, do the following while in the Email application:

  1. From the Browse Email screen, press Menu then select Settings > General. The General Settings screen appears.

  2. Look for the group box that reads New message alert.

    As long as you have a ringtone selected, you'll hear this ringtone when you receive a new email message. You'll receive this and the balloon notification no matter what screen you're viewing or application you're in (except no balloon notifications will appear while you're playing games). If you do not want a ringtone to play or a balloon notification to appear, select None from the pop-up menu.

  3. If you want to change the default ringtone, select a notification "category" from the pop-up menu, then press the wheel to open the submenu of "songs".

    You will hear a preview of the song as you highlight it. Press the wheel to select the song.

  4. Press Done when you're finished with your settings. If you don't want to save the changes, press Cancel .

Manage Your Email Accounts

In addition to the email account that came with your device, you can receive email from (up to) three accounts you might have with external email providers. You set this up on the Email Accounts screen while in the Email application.

  1. Select the account from which you want to send email messages by default in the Primary Account pop-up menu. Note that if you discard the account you've specified as "primary", then your device email account will automatically become your primary account.

    The account listed at the top of the page is your device account and cannot be removed. Listed below your primary account are any other accounts you may have added.

  2. You can do the following from this screen:

Add an External Email Account

To add an account, do the following while in the Email application:

  1. From the Browse Email screen, press Menu then select Settings > Accounts. The Email Accounts screen opens.

  2. From the Accounts screen, press Menu then select New Accounts [ N].

  3. Select the Protocol from the pop-up menu. If you aren't sure what protocol your email server uses, select Auto-detect (the default selection) or select one of the email services listed at the bottom of the pop-up menu.

  4. Complete the Mail Server field.

    This is the name of your mail server. If you selected a specific email service in the Protocol field, then the Mail Server field will auto-fill. If you don't know the name of your email server, your email provider will be able to tell you, or you can reference the table below for samples. If you have an email account through your ISP, contact them for more assistance.

    Web Email Provider

    Email Server

    Yahoo®Mail

    pop.mail.yahoo.com

    Mail.com

    pop1.mail.com

    Softhome.net

    mail.SoftHome.net

  5. Complete the Port field. Unless your email provider has specified otherwise, leave the port at 110. If you selected a specific email service in the Protocol field, then the Port field will auto-fill correctly.

  6. Complete the Username field. This is the name you use to log in to your account.

  7. Complete the Password field. This is the password you use for your external email account.

  8. Select an Email Folder. Open the pop-up menu by pressing the wheel, then select the folder in which you would like all retrieved mail to be placed. Select New Folder to create a new one.

  9. Select Create to have the system set up the email account so you can view it on your device and the Email Desktop Interface.

    Select the More Options button to open the Edit Account screen to set options such as:

    Read about setting these options in Edit an Email Account.

Edit an Email Account

To edit an existing account, do the following while in the Email application:

  1. From the Browse Email screen, press Menu then select Accounts. The Email Accounts screen opens.

  2. From this screen you can change how the messages from each of your accounts are signed. Limit your signature to four lines.

  3. Scroll to highlight the button opposite the name of the account you want to edit, then press the wheel to open that account's Edit Account screen.

  4. In the General group box, you can turn certain functionality on or off:

  5. The Collect email from this account check box is checked by default. If, at some point in the future, you want the Email application to stop collecting email messages from the external account, select the check box to clear the check mark in the box. The account information is saved in case you want the application to start collecting email messages from that account later.

  6. The Remove retrieved email from server is not checked by default. This means that as your messages are fetched to your device and Email Desktop Interface, those messages are also kept on the email server. If you want the messages on the server to be removed as they're downloaded to your device, then check this box.

  7. The Account group box on the Edit Account screen contains the basic external email account information you entered when you first set up the account. You can edit any of the fields if you need to.

    You can decide the folder in which you want messages from this account delivered. Select from all existing folders (including those you've created) from the Email Folder pop-up menu. Note that if you later rename the folder you selected, this setting will update automatically.

    Also, this group box contains fields where you can specify display names and to/from email addresses.

  8. When you are finished making your edits, select Done . To discard any changes you've made and dismiss the screen, press Cancel .

Discard an Email Account

Note: You cannot discard your device email account (the account listed first in the Accounts screen).

To discard any other email account, do the following while in the Email application:

  1. From the Browse Email screen, press Menu then select Settings > Accounts. The Email Accounts screen opens.

  2. Scroll to highlight the button opposite the account name you want to discard. Do not select the button.

  3. Press Menu then select Discard [ ].

  4. A confirmation dialog box appears. Select Discard to discard the account; select Back   to keep the account intact.

Automatic Message Management

To help you manage your mailbox size, the Message Management Settings screen offers you some ways to keep the total size down automatically. Remember, your mailbox cannot store more than 8 MB of messages, including attachments. Once you've reached this limit (if you don't have any of the automatic message management options checked), new email will "bounce" (be returned to sender).

To set automatic message management, do the following while in the Email application:

  1. From the Browse Email screen, press Menu then select Settings > Message Management. The Message Management Settings screen appears.

  2. Notice the following options:

  3. Press Done when you're finished with your settings. If you don't want to save the changes, press Cancel .

Attachment Limits

Another way you can manage the size of your mailbox is to limit the size and types of attachments that the Email application will deliver to you.

To open the Attachment Settings screen, from the Browse Email screen, press Menu then select Settings > Attachments:

  1. If you want to set a size limit for attachments, check the box that reads Remove attachments larger than, then open the pop-up menu and select the maximum size of attachments you want delivered. Select from 100 KB, 250 KB, 500 KB, or 1 MB.

  2. If you want attachments removed from your incoming email messages, you must check the boxes for the attachment types you want removed. Note that the attachments that are viewable on the device are grouped at the top of the list.

  3. Press Done when you're finished with your settings. If you don't want to save the changes, press Cancel .

Contents Email Messaging Index

December 05, 2005. Releases 2.3, 2.4 ©2002-2005. Danger, Inc. All rights reserved.